Customer Surveys

Increasingly, forward thinking companies are wanting to 'test the water' to understand what they are doing right and where they need to improve.  

Whilst analytics provide much of the data that drives business decisions around improving customer satisfaction - Telephone based surveys can deliver powerful, actionable insight enabling customer retention.  

By creating the opportunity to capture richer knowledge and drill down gently into any problems area's - building rapport, trust and understanding, achieveable only through human contact.

The survey can be simple or complex ranging from Net Promoter Scores to detailed verbatim capture of comments combined into one simple understandable unbiased document.